Call us on 0203 5880 293
Mon - Thur, 8am to 7pm, Fri, 8am to 6pm, Sat, 9am to 5pm

Contact the Doctor

Most Popular Questions

Unfortunately not. We are only able to deliver to an address within the UK. If you are in the Republic of Ireland you will need to place your order via our Irish service
Orders placed before 4pm Monday-Saturday are reviewed the same day. If your order was placed outside of these hours it will be assessed the next working day. You are informed of the status of your order via email or SMS, depending on which option you selected when registering for this service.
If you placed your order out of hours (after 4pm the previous day), your order will be ready to collect anytime after 11am. Otherwise, it will be ready to collect 3 hours after you place your order. Both are subject to a review by one of our doctors.

Cancelling an order is completely dependent on what stage your order has reached. Please call our Client Support team on 020 3588 0293 for further assistance.

Your order will arrive in plain unbranded packaging, and you can select from one of the following delivery options:
Standard Royal Mail Delivery (Free)
Express Delivery (from £3.99)
Local Collect from your choice of Post Office (Free)

Somebody must sign for the package at the point of delivery.

More Frequently Asked Questions

Contact Details

Contact the Doctor

For queries about a prescription, contact the doctors via your account.

Customer Service, Complaints and Delivery Enquiries

If you have a query not related to a prescription, please contact customer service via email at [email protected] or telephone 020 3588 0293.


+44 (0)20 / 7149 9962

Alpha XR Online Doctor Address

Alpha XR Online Doctor
Health Bridge Limited
46 Essex Rd
N1 8LN

Pharmacy Contact Details

If you need to contact your pharmacy about and order or medications, use the information below:

  • If you chose to click and collect your order, you can contact your local pharmacy specifically – use the Alpha XR Store Finder to find the relevant contact info

  • If you chose to have your order delivered to your preferred address, you can contact the hub pharmacy that dispensed your order on 01604 603897

You can also use the above contact details if you want to find out who the Responsible Pharmacist is at your local pharmacy. To find out the Responsible Pharmacist at the hub pharmacy, please contact Alpha XR Online Doctor directly.

Urgent medical questions or medical emergencies

Unfortunately we are unable to provide emergency medical advice or assistance. If you have any urgent medical questions or you think you, or someone you are with, are experiencing a medical emergency then call the following:

999 – for emergency NHS medical assistance, or to request an

111 – for emergency NHS medical questions or advice

116 123 please talk to the Samaritans if you are feeling depressed, anxious, or having a panic attack, or if you are worried about harming yourself or others